Corder Enterprises International (CEI) Supporting theMission Through Innovation

CSTP

Communication Skills for Technical Professionals

Audience: Technical professionals interested in maximizing their professional communication skills.

Prerequisites: None

Number of Days: 1 day


Outline

In today's fast-paced world, employees have to be able to get their point across quickly or they won't be effective. To succeed in this type of environment, technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the job. This program will help technical employees build rapport with a wide variety of individuals, prepare effective business documents and prevent unnecessary conflict.

Characteristics of Technical Professionals

  • Strengths and shortcomings of technical professionals
  • Do you speak techie?

Defining Communication

  • Different levels of meaning
  • The communication process
  • Levels of communication

Communication Filters

  • Identifying filters
  • Age, race, ethnicity, culture, gender,
  • success attribution and others

CSTP

Communication Skills for Technical Professionals

Personality Assessment (Myers-Briggs Type Indicator®)

  • Assessment/interpretation
  • Type distribution
  • Team type
  • The need for opposites

Building Rapport

  • The ways humans connect
  • Paraphrasing statements
  • Encouragement
  • Non-verbal and subtext messages

Who Are You Talking To?

  • Communicating with your manager
  • Communicating with your customer
  • Communicating with your team
  • Reinforcing feedback
  • Corrective feedback

Writing Business Documents

  • What should you include
  • What action do you want readers to take?
  • Putting pen to paper
  • Use the active voice
  • Don't let writer's block bog you down

Electronic Communication

  • E-writing
  • Netiquette
  • The shape of email
  • Best uses of voicemail

Avoiding unnecessary conflict

  • Misunderstandings and disagreements
  • Sources of conflict
  • Methods for handling conflict
  • Methods for preventing conflict
  • Conflict communication styles
Spacer Corder Enterprises International © 1980 - 2024
"Building world class IT teams for you!"™
Christian Fish 		VMware vExpert Nutanix Submect Mater Expert Purple Nutanix Certified Instructor - Certfieid Nutanix Hybrid Cloud Fundamentals Instructor - NHCF Nutanix Certified Instructor - Enterprise Cloud Administration - ECA Nutanix Certified Instructor - Advanced Administration and Performance Management - AAPM Supporting theMission Through Innovation 40th Anniversary
Some of our students come from:
AT&T Services, Inc., Abbott Laboratories, Aetna, Amway, American Electric Power, American Express, Avnet, Battelle, CCA Global, Cigna, Dell, Department of Health and Community Services, DOJ - Department of Justice, DHS - Hoemland Security, DHS - USCG: Cyber Command (CGCYBER), DEA - Drug Enforcement Administration, Diebold, ExxonMobil, General Dynamics, Grainger, The Hardford, HP, The Hershey Co., IBM, IRS, JP Morgan Chase, Kroger, L3 Harris, Limitedbrands, Lenovo, Lockheed Martin, Mastercard, Match.com, Mazda Canada Inc., Multnomah University, NASA/JSC, Nascar, Nationwide Insurance, National Cotton Council, Northeast Community College, Northrop Grumman Information, Northrop Grumman Corporation (NGC), Northern Safety Co., Inc., Northwell - Ehit, Nutanix, OCLC, PPL Energy, Pure Storage, Inc., Toyota, USG - GH - Bluemoon, US Airforce, US Air Force Software Development Lab, US Army, US Army Cyber Command, US Customs and Border Protection Lab, US Army Cyber Command, US Department of Energy (DOE), US Department of State, US Department of State - Diplomatic Security (DS/CTS/CMO") Cyber, US Dept. of Commerce - NOAA - FSL, US EPA, US Federal Government, US Navy, US Office of Personnel Management, US Special Operations Command, US DHS USCG: Cyber Command (CGCYBER), US Cellular, Unisys Information Services GmbH, US Cellular, University Health System, The University of Vermont Medical, UT Dallas, Vanderbilt University Vanguard Group, Veeam Software Group GMBH, Vermont University Hospital, Verizon, Verizon Wireless, VMware, Inc., Walmart, - A - ABB Lummus Global, ABM Industries, Inc., Accelera Solutions, ACDI/VOCA, ADP, ADVANCED TECHNICAL INTELLIGENCE, AES Corporation, Aetna, Afs Holding, Inc., AGILYSYS Europe Ltd, AHEAD INC, ALTEGRITY, American Express, ANG, Array Information Technology, Arrow Uniform Rental, ASPwebhosting.com, Astute Solutions, ATD International Corp,, Atea AS, Abercrombie and Fitch, Accenture, Accenture Danismanlik Limited Sirketi, Accubid Systems, Advanstar Communications, AdvizeX Technologies LLC, Aetna Inc., Aeso, Affiliated, Agfa HealthCare, Air Force Life Cycle Management Center - AFLCMC, Air Force Software Development Lab, Akron Metropolitan Housing Aut, Aktion Associates, Inc., Alabama College of Osteopathic Medicine, Alliance Bernstein, Alliance Data, Allscripts - Holzer Clinic, Allstate Insurance Company, Amcor Tobacco Packaging Kazakhstan, American Capital Strategies, American Transmission Company, American Trim, Anco Cloud, Apex IT, Apex Management Goup, Argosy Casino, Arkitektfirmaet C F Møller A/S, Arnet Technologies, inc., Aristid Retail Technologies, Asante Health System, Ashland University, Associated Estates Realty Corp, Assurance Group, Inc., Asurion, Avnet, Augeo, Aultcare, Ayuntamiento Municipal De Playas De Rosarito, - B - BAE Systems Platform Solutions, BAI Federal, Baker, Donelson, Bearman, Caldwell, & Berkowitz, Bank Of Utah, BlackRock, Blackwood Associates, BALD EAGLE TECH OF NC, BC Liquor Distribution Branch, BHBT, Bilista Holding, LLC., Booz Allen Hamilton., Bottomline, British Columbia Institute of Technology, BSC, BULLSEYE TELECOM. INC., BUREAU DIFFUSION INFORMATIQUE, Baldwin-Wallace College, Ball Aerospace and Techologies, Ball Asia Pacific Limited, Bally Technologies, Banner Engineering, Banner Health, Bay Area Rapid Transit, Bay Medical Management, LLC, Bessemer Group, Big Lots, Blackboard, Black Box Computer Consulting, Blue Cross Blue Shield of FL, Bluemoon, Bluemile, BOCES, Booz Allen Hamilton, BorgWarner, Boston College, Boston Globe, Boston, Glove Boston University, BostonTech Partners, Inc., Box Lake Networks, Brand Technology Services, Bridgestone APM Co., British Columbia Lottery Commision, Brocade Communications Systems, Inc, Brockton Public Schools, Bruner Cox LLP, Bryan Municipal Utilities, Bryley Systems Inc., Budco, Burgess & Niple, Butler County Schools, - C - CA Dept of Water Resources, CA, Inc, CAE Inc, The City of Calgary, Calgary Public Library, California Credit Union, California Innovations, California Office of Emergency Services - CalOES, Cambia Health Solutions, Canadian Grain Commission, Case Western Reserve University, Carahsoft, CareNE Care new England, CBTS, CCE, CDW, Centura, Cheyenne Regional Medical Center Cherry County Hospital, Circle K. Stores, Cirdan Health Systems, Citco, City School District of Albany, City of Tulsa, Clark County Water Reclamation District, Clarivate Analytics (India) Private Limited, Cleveland COCA COLA, Clutch Group LLC (DC), Collegis, LLC, Commercial Debt Counseling, Comprehensive Mental Health, Computershare, Continuing Life Communities LLC, State of Connecticut CORE Business Technology Solutions, Corpus Christi Army Depot, COS, Cox Enterprises, CPS Energy, Crosman, CSCC, CSC Global Ca Dept of Veterans Affairs, Cadence Design Systems, Campbell Oil, Capital Recovery System, Capital University, Carahsoft Technology Corporation, Cardinal Health-CTS, CareFusion Manufacturing LLC, CareTech Solutions, Caresource, Carle, Catalyst Technology Group, Centurylink, Central Ohio Technical College, Central State University, Ceridian, Chambersburg Area School District, Chicago RCFL, Christina Care Health System, Churchville-Chili Central School Distric, Cincinnati Bell Technology Solutions, Cisco Systems, Citizen's Bank, City and County of San Francisco - District Attorney's Office, City of Calgary, City of Columbus, City of Coral Gables, City of Delaware, City Of Graham (NC), City of Seattle, City of Shaker Heights, City of Upper Arlington, City of Victorville, Clark County Government, ClarkDietrich, Cleveland Airport System, Cleveland Clinic, The, Cleveland Community College, Cliffs Natural Resources, Collins Aerospace, Corpus Christi Army Depot, Cloudadvisors, Cobbs Allen & Hall, Collins Aerospace, Colonial Properties Trust, Colorado College, Columbia University, Columbus Regional Airport Authority, Comcast Media Center, Comm Solutions Company, Commerx Computer Systems, Community IT Innovators, Community Physicians Group, CompuCom, Computer 911, Incorporated, Connect Solutions, Connecticut State of, Contour Data Solutions, Core Business Technology Solutions, CoreLogic Systems, Inc., Cott Systems, County of Simcoe, County of Wyoming, Court of Claims of Ohio, Court of San Bernardino, CoreSite, Covenant House Pennsylvania, Cyberian Technologies, - D - Daemen College, Darice, Dassault Falcon Jet Corp., DataBank, Dimension Service Corporation, DHS USCG: Cyber Command (CGCYBER), DISA, DODD, DONATOS PIZZA, DPSciences Corporation, DRG, DST Output, DYS, Data Recovery Services, LLC, Dean, DOrton & Ford, Deerfield Construction, Denison University, Department of Health and Community Services, Department of State of Ohio, Department of State - Diplomatic Security (DS/CTS/CMO) Cyber, Department of Veterans Affairs DEA - Drug Enforcement Administration, DHS - Hoemland Security, DHS - USCG: Cyber Command (CGCYBER), DOJ - Department of Justice, Deltadata Madiri, Dewpoint, Dexxon Digital Storage, Inc., Dicks Sporting Goods, Diebold, Dieppe, City of , Diversified Distributors Intl Inc, Doheny Eye Institute, Dover Area School District, Dreamsculptorz, LLC, Drexel University College of Medicine, Dummond Company, Dunnhumby USA, Duro Bag Mfg. Co., - E - E*Trade, Embry-Riddle Aeronautical University, EMC, EOP, EPA, Eato & Associates, Ecommerce, Inc., Ed Map Inc., Eddie Bauer, Edge Digital, Eli Lilly and Company, Elliott Management Corporation, Ellwood Associates Inc, Emerson Process, Emirates National Oil Company (ENOC), Employes' Retirement System City of Milwaukee, En Pointe Technologies, Energy Enterprise Solutions, LLC, Energy Northwest, Energy Transfer, Enetsolutions, Enterprise Information Management, Inc., Ernst & Young, Eurocopter Canada Ltd., Excellus Blue Cross Blue Shield, Exeedium, Exelis, ExitCertified, ExxonMobil, Eye Care Associates of Belpre, - F - FCCS, FCDJFS, FedData, Federal Home Loan Bank of Pittsburgh, Federal Mogul, Florida Orthopaedic Institute, FRHG, Family Motor Coach Assocation, Fastener industries, Finger Lakes Technologies Group, Inc., First American Corporation, First Bank Richmond, First Group, First National Bank of Central Texas, The, First National Bank of South Miami, First Tennessee Bank, Flanagan Industries, Flatirons Solutions, FlexITy Solutions Inc., Flytrap Technologies, Foothill Transit, Fort Loramie Local Schools, Fortis Consulting Services, Four Winds Casino, Frank Miller Lumber, Franklin County Court of Common Pleas, Freedom Mobile, Frontier Communications, Fulbright College, - G - G.J. Cahill & Company Ltd., GBQ Holdings LLC, GE Healthcare, Grainger, GRIFFIN INDUSTRIES, GSCCCA, Gallatin Steel Company, Gardner Publications, Inc., Gastro Health, General Dynamics (HAP), General Dynamics Information Technology, George Weiss, Gibraltar Solutions, Inc., Glatfelter, Global Convergence Solutions, Goodrich Aerostructures, Government of Singapore Investment Corporation Pte, Graham NC City of, Grange Insurance, Great Lakes Cheese Co, Great Northern Consulting Services, GreenPages, - H - HP, Hallmark Harris County TX, Hamacher Resource Group, Hamilton Public Library, Harris Corporation, Harris County District Clerk, Hartford (THE), HealthMedia In., Healthsouth, Heartland Bank, Hendrickson, Henley, March & Unger Consulting, Hennepin County Medical Center Hewlett-Packard, Hewlett-Packard Japan Ltd., Highlights for Children, Highline College, HCL Technologies - North America HMS Mfg. Co. Holcomb Group, The, Holland & Knight Law, Horizons Inc, Hoshizaki America, Hospital Ashford, House of LaRose,inc, Howard University, HUB Technical Service, HUGHES NETWORK SYSTEMS, Humana Inc, Huntington National Bank, - I - IBM, IBM Global Services, INEOS NV, Intelligent Decisions, Internal Revenue Service - IRS (TREAS), Intuit, IPG Photonics, Iron Bow, ISI, ITS, Inc., IVANS, Ivoxy Consulting, Ideal Integrations Inc., Independent Consultant, Indiana University, Industrial Commission of Ohio, Infinity Technology Inc, Infoblox, Information Control Corp, Infoshare, IntelliNet Corporation, Intelligrated, Intrinzic Technologies, LLC, Isenberg - UMass Amherst - J - JD Bank, JP Morgan Chase, JPMorgan, JR Butler, Jack Henry & Associates, Jackson County, MI, Jamestown Container, Jason Crum Consulting, Jeff @ vpndynamics.com said she was only auditing, she wants to take the exam., Jefferson County Government, Jellyvision Jevco Insurance Company, Johns Hopkins University, Jpmorganchase, - K - KDC, KY Retirement Systems, Kaiser Permanente, Katalyst Network Group, Keane Consulting Singapore Pte Ltd, Kenaidan contracting ltd, Kentucky Gov, Kichler Lighting Kirkland & Ellis LLP, Kontoor Brands, Inc., Kroger, Kronospan LLC, Litehouse, Inc., - L - L'Oreal USA, Layer8, Lenovo, L-3 Communications Interstate Electronics, Level 3 Communications, L3 Harris, LBS Financial Credit Union, LOGOS Communications, Inc., Langrock Sperry & Wool, LLP, LaSalle Solutions, Law Society of Upper Canada, The, Lease Crutcher Lewis, Les Solutions Victrix, Liberty Union-Thurston Schools, Lifebanc, Limitedbrands, Lincoln County (Government), Lockheed Martin, Logan Telephone Cooperative, Logicalis, Inc., Los Angeles, City of, Los Alamos National Laboratory, - M - M.C. Dean, MCPc, MHI Shared Services Americas, M/I Homes, Markham, City of, Miceli Dairy Products Company, Midland Financial Co. Ultimate Parent, Ministerio de Salud - MINSA, Missile Defense Agency, MITRE, Mizuho Americas, MP Materials, MTSI - USAF - AFMC - Wright Patterson, MUN, Mac papers Inc, Mainland Information Systems Ltd., Mainstay Technologies, ManTech International, Mancal Corporation, Maplesoft, Maplewood Career Center, Marathon Petroleum, Marine Institute of M.U.N., Marriott, Marriott International, Marsh & McLennan, Maschhoff Pork Inc., Mason Dixon Energy, LLC, Mastercard, Mavenspire, Mazda Canada Inc., McGraw-Hill Companies, The, McKissock, McLarens Canada, MedCentral Health System, Medsolutions, MedPlus, Inc, Med Tech Solutions, Memphis light gas and water, Memorial Hermann Healthcare, Meridian Mark Mgmt, Meyer Hill Lynch Corporation, Miami University, Michels Corporation, Michigan State University, Micron Technology, Inc, Microtechnologies, LLC., Middletown City School District, Midway Products Group, Millennial Media, Mindleaders, inc, Model Cleaners, Modern Medical Inc., Momentive, Momentum Consulting Corporation, Montage Health, Morris Collge, Motorists Insurance Group, Motorola Inc., Murphy & King, Professional Corporation, - N - NASA - Kennedy Space Center - CDM, NASA/JSC, NASA - Kennedy Space Center, Nascar, NanoString Technologies, Navy Federal Credit Union, NCCI Holdings, Inc, NCO Group Financial, NCR (Schweiz) GmbH, NCR Canada, NEC, NEOMIN, Nellson Nutraceutical, LLC, NetApp Inc, NETech Corporation, New Horizions, New Mexico General Services Department, NewPage Corp, New York Department of Transportation, New York Department of Education, NIH- MORI Contractor, NMS Labs, Northem Trust, Northrop Grumman Information, Northwestern Memorial Hospital, NORWOOD MEDICAL, NRTC, NWN Corporation, Nationwide Children's Hospital Research Institute, Nationwide Insurance, NaviSite, Neiucom, Netgain Technologies, Netjets, Inc., Network Professionals, Network Storage, Inc., Newfoundland Liquor Corporation, Newfoundland and Labrador Hydro, New York Department of Investigation, New York Power Authority, Noram, NorthShore Health Centers, Northeastern School District, Northrop Grumman Information Tech., Northwestern Memorial Hospital, Norwest Corporation, Norwich Free Academy, The, Nulan Consulting, Nuplex Resins LLC, Nutanix, Nutra Manufacturing, Inc., - O - OCC, OCLC, ODJFS, OFS Optics, OPERS, OSU Athletic Dept., OSU Math Dept, OSUMC, Osceola County Gov, Optuminsight, OTC Markets Group Inc, Owensboro Mercy Health System, Oakland County - Information Technology, Office of Budget & Management, Ohio Bureau of Workers Comp, Ohio Department of Commerce, Ohio Department of Natural Resources, Ohio Department of Transportation, Ohio Dept of Taxation, Ohio Education Association, Ohio House of Representatives, Ohio Lottery Commission, Ohio Northern University, Ohio National Financial SVCS, Ohio School Facilities Commission, Ohio State University, Ohio Valley Electric Corporation, Ohiohealth, Old Fort Bank, OmniActive Health Technologies, Omnicare, Inc., Oneida Tribe of Wisconsin, Orange County Public Schools, Oregon Enterprise Technology Servicesr, Oregon Judicial Department, Orlans Associates PC, - P - Park Place Dealerships, PCMall Services, PDSI - Pinnacle Data Systems Inc, PJM Interconnection, Paccar, Palitto Consulting Services, Panasonic Avionics, Park National Bank, Park Place International Parker Hannifin, Parkview Health Network, Patient Accounts, Pauls Hauling Ltd, Peach County Georgia, Peel Regional Police, Perio, Inc, Perrysburg Schools, Piedmont Healthcare, Pioneer, Piston Group, Pleasant Holidays Plunkett Cooney, Pomerene Hospital, Port Authority of NY & NJ, The, PremierComm, Presidio Networked Solutions, Prexus Health, Presidio, Pride Technologies, Prime HealthCare Services, Procter & Gamble, Progressive Insurance, Puget Sound, Pure Storage Inc., PXP Intelligent Paymetns, - Q - Qualico Developments West Ltd, Quantum Health, Quest Software, - R - R & L Carriers, Ranger entergy Raytheon Company, RED Capital Group, REGAN Technologies Corp., RMD – Zumwalt Raytheon, RSM McGladrey, Ready Mix USA, Red Lion Area School District, Regency Energy, Repligen Corporation, Restaurant Equippers, INC, Revolution Group, Rhodes State College, Riverside School, Roche, Rockwell Collins, Round Rock ISD Roundtower Technologies, Roth Bros, Royal Jet, LLC, - S - Saudi Payments, SAIC – Science Applications International Corporation, Salt River Project, Scientific Drilling International, Inc., Seattle, City of, Secure Government Technologies, Serco NA SimplVity, Single Buoy Moorings Sinclair Broadcast Group Sonoco Products, Southern California Edison, Sovereign Systems, Spathe Systems, St. Joseph's Hospital Sterling Computers, STLCOM, StorageHawk, Sugar Creek Packing Co., Sub-Zero Group, Inc., - T - TB Consulting, Tandem Health, Taytheon Company, TechData Technicolor, The Hartford, The SI Organization Inc., Thundercat Technology, Tohono O'odham Gaming Enterprise, Toronto, City of, Treasure Island, Tribune Media, Sands Bethworks Gaming LLC, San Francisoc Sate University, SCC Resources INC, SERS, SDCRAA, SMS, SOMC.org, SPCS, SS&G, Sabre, Safe Auto Insurance Co., Safelite Glass Corp, Sask Crop Insurance, Saturn Electronics & Engineering, Inc., Saul Ewing LLP, Scalar Decisions, Schottenstein Zox & Dunn LPA, Scottsdale Insurance Co, Sentinel Technologies, Sestern health, Shared Services Canada, Shaw Communications, SheppardMullin, Shumaker, Loop & Kendrick, Siemens Medical Solutions, Silver Peak, S-One1 Holdings Corporation, Sophisticated Systems, Sotera Defense Solutions, Spacelabs Healthcare llc, Star Leasing Company, Starkey Labs, Inc, State of Alabama, Sterling Commerce, Strategic Sourcing Inc., Sugar Creek Packing Co., Summacare, Summit County Government, Suntrust Bank, SunGard Availability Services LP, Sub-Zero Group Inc., Superior North Catholic District School Board, Sutter Health, Systems Design Group, Inc., Tandem Solution, Tapestry Technologies, TEKSystems, TMC Consulting LLC, TMW Systems, Inc, TST Inc., TSTECH NA, TVC Communications, Teach For America, TekLinks, Inc., Tempur-Pedic, Tenacity Solutions, Inc, Tennessee Valley Authority, TeraMach, Texas Wesleyan University, Third Federal, Thomco, TicketNetwork, Ticketmaster, Tiffin University, Timken Company, The, TODO1 Services, Township High School District 214, TravelCenters of America, True Oil LLC, Trustmark National Bank, Tween Brands, - U - UC Physicians, UC Davis, UCare, Ulta Beauty, UNICOM, UNIS LUMIN Inc., United Health, Unity Technology Solutions, University of California Santa Barbara, UPPER GRAND DIST.SCHOOL BOARD, US Airforce, US Army, US Army Cyber Command, US Department of Veterans Affairs - VISN 28, US Navy, US Office of Personnel Management, US Railroad Retirement Board, US Signal, US Customs and Border Protection Lab, US Department of Energy (DOE), US Department of State (TS), US Dept. of Commerce - NOAA - FSL, US Bankruptcy Court, U.S. Cellular, USA Truck inc, USAG HOHENFELS, UTi, Unified Technologies, Unisys Information Services GmbH, University of Akron, University of Chicago Physicians Group, University of Idaho, University of Iowa Community Credit Union University of Louisville Physicians, University of Michigan, University of Notre dame, University of Pittsburgh, Upper Adams School District, Upper Arlington Schools, Urban Health Plan, Inc., Us Federal Government, USAF Life Cycle Management Center NHC, USAF - Randolph - AETC - Financial Services, - V - VRM Mortgage Services, Vanguard Group, Vantage West Credit Union, VERIZON Wireless, Business, Data Services, VMware, Inc., Vectren, Vector Informatik GmbH, Veeam Software Corporation, Veeam Software Group GMBH, Vermont University Hospital, Venture Measurement Co, Victrix, Villages Technology Solutions Group (THE), Vincennes University, The University of Texas at Dallas, University of Washington, University Health System, UT Dallas, - W - Wakeb_Data, Wasserstrom Company, The, Wave Rural Connect, Weaver Leather, Web.com Group, Inc., Welded Construction, WellSpan Health, Wendy, West Virginia United Health System, West Virginia University, WesTech Solutions, Wheaton Franciscan Healthcare, WhiteCalf, White Glove Technologies. LLC, Whitlock Infrastructure Solutions, Winston-Salem St. University Wittenberg University, Wooden McLaughlin, Wright Focused Excellence, MTSI - USAF - AFMC - Wright Patterson, - X - Xanodyne Pharmaceuticals, INC, Xantrion Inc., Xceedium, ePlus Technology Inc., 3Red Group, - Y - - Z -